Terms & Conditions
1. Products and Services
Telephone answering services are provided by ReceptionHQ LLP
1. Products and Services
ReceptionHQ LLP (RHQ) provides the following:
(a) MessageCentre services, for which charges apply, are provided 24 hours per day and include:
- Inbound messages
- Voicemail
- SMS to mobile phones
- Notifications by Email and SMS
- Follow me call diversions
- Call Diversions
- Caller greetings
- Other services that may be introduced from time to time.
(b) MyReceptionist services, for which charges apply, include:
- Live Operator telephone answering 24 hours a day 7 days a week, excluding National Public holidays
- Call Diversions
- Message notification (SMS and/or Email)
- Message Centre services as above
- Other services that may be introduced from time to time
(c) Outbound Communications traffic, for which charges apply, includes receiving and forwarding Fax messages, SMS and Call Diversions. These services attract usage charges (See 5. Scheduled Fees).
In keeping with our policy of product review, and to provide the Subscriber with up to date products and services there may be changes from time to time. RHQ reserves the right to introduce new services and change the products and services available as RHQ Message Centre and RHQ MyReceptionist at any time, without prior notice.
2. Content Disclaimer
RHQ does not monitor, nor take any responsibility whatsoever, for quality, accuracy and the content of the information or messages that are received on behalf of the Subscriber.
3. General Disclaimer-Third Party Information
All information contained herein is a general outline of the subject matter, and has been entered by RHQ in the honest belief that it is true, accurate and is not misleading. RHQ must, however, rely on the integrity of the sources that provide RHQ with that information. Accordingly, RHQ does not take any responsibility for the truth and accuracy of the information, and the use that is made of it, which is entirely at the Subscriber’s own risk, and without recourse to ReceptionHQ LLP (c) 2010. All rights reserved.
4. Use of Information
Information collected by RHQ from Subscriber may be used by RHQ in accordance with RHQ Privacy Policy and as may be amended from time to time. The Subscriber agrees to regularly review RHQ Privacy Policy.
5. Conditions of Use
In accepting a subscription to the RHQ products and services with RHQ, or through any Channel Partner with whom RHQ may be acting as a Service Provider, the Subscriber (Subscriber) AGREES to the following terms and conditions of use:
(a) Subscriber acknowledges and accepts clauses (1) and (2) above;
(b) On completion of a registration form, a unique telephone number shall be allocated to Subscriber, for a trial period or such other time that shall be determined by RHQ;
(c) Subscriber may retain that number for that trial period;
(d) At the end of that trial period, if Subscriber does not use any of the RHQ Message Centre or RHQ MyReceptionist services as set out in (1) above, RHQ shall be entitled to cancel service to Subscriber;
(e) In the event that the service is cancelled, the telephone number allocated to Subscriber shall be relinquished, for use as RHQ sees fit;
(f) Upon cancellation of the service, RHQ shall not take any responsibility whatsoever for receipt and delivery of any messages sent to Subscriber’s message Center subsequent to that cancellation;
(g) RHQ shall be entitled at any time to withdraw services at any time, and Subscriber’s telephone number, without notice, for whatever reason;
(i) Subscriber shall not transmit or cause to transmit any material that is derogatory, racist, abusive, threatening, obscene, hateful or in any other way objectionable to others or illegal;
(j) Subscriber shall not use any services provided by RHQ to ‘spam’ or cause mischief to others;
(k)If Subscriber ‘spams’, or causes any nuisance using any of the services, RHQ shall, at its sole discretion, and without prior notice withdraw services to Subscriber;
(l) In the event that there is any cause whatsoever to believe that the service provided by RHQ is being used to contravene any law, that service shall be immediately cancelled. Any such cancellation shall be at the sole discretion of RHQ, and shall be done without notice to Subscriber or recourse to RHQ.
(m) RHQ does not monitor, nor take any responsibility whatsoever, for quality, accuracy and the content of the information or messages that are received on behalf of the Subscriber.
(n) RHQ does not offer free trials for prior RHQ Clients, promotions, advertising, sick leave or holiday periods.
(o) RHQ does not take any responsibility for inbound calls made by telemarketers, misdialled numbers, promotional companies or callers not wanting to leave a message. These types of calls are chargeable as per the nominated subscription and are referred to as inbound calls.
(p) RHQ has a fair usage policy in place. The fair usage policy gives the client the use of RHQ services allowing a reasonable usage on their free trial account. Potential clients that have excessive usage on free trials will be notified by email and may have a shorter time limit placed on their trial.
6. Scheduled Fees
Subscription fees are charged monthly in advance as per schedule below. Subscriptions are automatically renewed on the monthly anniversary of initial signup unless cancelled by email cancel@receptionhq.co.uk three working days prior to renewal including the date you wish to cancel. Annual or semi-annual subscriptions will also automatically renew for a further six or twelve month period on the anniversary date of the initial sign up unless cancelled by email cancel@receptionhq.co.uk three days prior to renewal including the date you wish to cancel.
All prices exclude VAT.
MyReceptionist Plans
| Plan | Included Calls Per Month* | Monthly Subscription | Excess Call Charge |
| MyReceptionist | 0 | £10.00 | £1.10 per call |
| MyReceptionist 25 | 25 | £29.00 | £1.00 per excess call |
| MyReceptionist 50 | 50 | £49.00 | £1.00 per excess call |
| MyReceptionist 100 | 100 | £95.00 | £1.00 per excess call |
| MyReceptionist 200 | 200 | £190.00 | £1.00 per excess call |
| MyReceptionist 400 | 400 | £380.00 | £1.00 per excess call |
| *Unused monthly call allowance expires each month. |
Message Express
| Plan | Included Calls Per Month* | Monthly Subscription | Excess Call Charge |
| MessageExpress 25 | 25 | £20.00 | £0.85 per excess call |
| MessageExpress 50 | 50 | £35.00 | £0.85 per excess call |
| MessageExpress 100 | 100 | £60.00 | £0.85 per excess call |
| **MessageExpress subscriptions include notification by email and text message. |
Per minute plans
| Plan | Inbound Call Charge | Monthly Subscription | Setup fee |
| MyAssistant | £0.79/minute* | £20.00 | £20.00 |
MessageCentre
| Plan | Included Minutes per Month | Subscription Fee | Subscription Charged |
| MessageCentre Voicemail | Unlimited | £7.00 | Monthly |
| MessageCentre Fax | Unlimited | £7.00 | Monthly |
Usage Fees
| Description | Unit Charge | Flag Fall |
| Call transfer to international number | £0.30/min | £0.25 |
| Call transfer to mobile | £0.25/min | £0.25 |
| Call transfer to landline | £0.10/min | £0.25 |
| Message by Text | £0.20/text | |
| Message by Email | No Charge |
Usage Prepayment
Occasionally you will be charged a ‘Top-up Account Charge’ which is a prepayment to cover charges for inbound calls that exceed your subscription’s included allowance, SMS messages, and outbound calls. This amount is charged when you upgrade from a Free Trial and every time your balance reaches £0.00. The charge is for the amount required to restore your balance to £20.00 + VAT.
7. Credit Card Payments
When you order online, we need to have your name, e-mail address, mailing address, credit card number and card expiration date. This enables us to process your order and to notify you regarding its status. By its nature, we cannot guarantee that information transmitted on the internet is 100% secure. To reduce this risk, we use a secure server for online credit cards transactions with up to date encryption methods. Information on this secure server is not available to RHQ staff. However, these transactions are undertaken at your risk, as we cannot ensure the security of any information you transmit.
RHQ reserves the right to change prices at any time with one months notice.
8. Cancelling a Service
The subscriber may cancel a service by notifying RHQ by email to cancel@receptionhq.co.uk at least three business days prior to the monthly renewal date. The cancelation date must be included in this notification. RHQ do not provide a refund for early cancellation of any service nor refund any remaining credit from the top-up charge.
9. Security
The Subscriber agrees and acknowledges that RHQ shall not be liable to the Subscriber or any other person for any of the following:
(a) Performance, security, reliability, and Subscriber’s competence in the use of the internet, telecommunications companies, and internet service providers in transmitting information;
(b) Confidentiality of Subscriber password;
(c) Use of the RHQ Messaging by third parties, for any reason. Subscriber is responsible for password security, and must ensure that this password is not disclosed to any third party, for whatever reason;
(d) Security of any information transmitted on the internet
10. Exclusion of Liability
(a) Subscriber agrees and acknowledges that RHQ shall not be liable for any claims of whatsoever kind or nature (including claims for negligence) that might arise directly or indirectly out of any act or omission, use or misuse of any of the services by the Subscriber or for anything else done or not done by RHQ. To the extent this clause fails to fully and completely exclude any claim and/or to the extent any third party might make any claim against RHQ in any way related to the Subscriber’s use or misuse of the Services or anything done or not done for the Subscriber by RHQ then the Subscriber hereby indemnifies RHQ against any and all liabilities losses expenses and costs that might be suffered or incurred by RHQ as a direct or indirect consequence of any such claims being made.
(b) RHQ hereby excludes all and any liabilities, costs, damages, losses or expenses of whatsoever kind or nature which may be claimed by Subscriber or any third party against RHQ including claims for negligence in relation to any matter whatsoever arising from this Agreement.
11. Proper Law
This Agreement will be governed by and construed pursuant to the laws of England. and the parties agree to submit to the jurisdiction of the Courts of England in connection with any dispute relating to this Agreement.