Virtual Receptionist London - About Us

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Virtual Receptionist London has been providing virtual solutions for businesses since 2017. We have helped many business owners achieve their dreams by making effective use of cloud-based services for telephone answering.

Research shows that 60% of callers will hang up if a real person doesn't answer their call. Virtual Receptionist London adds value for our customers by answering those missed calls and professionally feeding back leads and enquiries so they can better service their customers.

At VRL we're proud to serve you and personally invested in your success because our founders are entrepreneurs who understand what it takes to succeed in the business world.


Try us out with no obligation. We are convinced that once you see how easy our system is to use you will be here to stay.

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Our Values

Virtual Receptionist London is a company committed to delivering value and excellence in customer service, while being honest and professional. We strive to remove the mundane and time-consuming aspects of running a business by providing an affordable virtual receptionist service for organizations of all sizes.

Our Founders

Neil Duncan

Born in the UK and raised in the UK and Australia, Neil Duncan graduated with a Bachelor of Business degree in 1984. After working in various industries, he completed his MBA in 2005. Neil has since led and managed both small and large businesses in the USA, UK, Australia, South East Asia and New Zealand. His passion is for utilising cloud technology and internet-based businesses to add value to start-ups and growing businesses. When he's not working on his latest venture, Neil enjoys following his favourite Premier League team (Liverpool FC).

Mike Davison

Michael B. Davison is a business graduate with over 30 years of experience in the corporate world. He has worked as a financial controller for a major UK bank and has extensive entrepreneurial expertise, which he now uses to develop effective online solutions for small business owners. Mike is passionate about new technologies and believes that by providing an efficient service to other businesses, you can grow your own enterprise in the most intelligent way possible. When he's not working, Mike enjoys watching Rugby Union matches and spending time with his family.

Industries that we serve

Answering services can be a huge benefit to people across a broad range of industries, here is a small selection of the types of businesses that we serve.

Barristers, Solicitors and Legal Professionals

Virtual Receptionist London provides the legal fraternity with expert virtual receptionists to answer their calls and greet clients, schedule appointments , and take messages. We remove the mundane tasks so they don’t get in the way.

Telecomms Industry

The Telecomms industry can be very fast paced. We relieve the pressure by taking the calls and messages for our clients, so they can focus their time on what matters most.


Accountants often have strict time deadlines to define solutions and they need to focus. Our virtual receptionists can take away some of the pressure on your time by providing you with a friendly, professional voice at any hour of day or night.

Media Agencies

We provide a reliable and cost-effective call answering support to minimise interruptions when deadlines and new projects need absolute priority.

Government Authorities.

An answering service can be a great benefit during unexpected surges in incoming calls. Rely on your Virtual Receptionist London team to provide expert call management for government services with just the right tone.

Retail Businesses.

Virtual Receptionist London offers 24/7 live virtual receptionists for retail businesses to provide accurate and timely information to their customers.

Advertising Companies.

We specialise in providing a prompt, professional and cost-effective phone answering service that will help make you stand out from the competition.

Technology Companies

We can support by scheduling appointments or answering queries about the organization's products or services.

Tourism Companies.

We know how expensive it can be to run a tourism company in an industry that fluctuates seasonally.

Marketing Professionals.

Use Virtual Receptionist London to provide when your campaigns and projects needs support.

eCommerce Companies.

Our team of experienced professionals is scalable so we can manage your calls no matter how the volumes of online sales grow how the volumes of online sales grow.

The building Industry.

When you and your team are out on the construction site we can manage all your incoming calls and message you the details.

Real Estate.

When most of your staff are out of the office doing showings and meeting potential sales leads, we can support your real estate business.

Travel Industry.

A calm and professional telephone answering service is crucial in the travel industry when sudden changes can disrupt accommodation bookings and calls can overflow.

Property management.

Our virtual receptionists are always on hand to assist with any issues that may arise at your properties and we can transfer the calls if it's something more urgent like a water leak.

IT Consultants.

When you are wary of costs and concentrating on the project deadline, rely on our virtual receptionist telephone answering team to minimise interruptions.

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