Privacy Policy

ReceptionHQ and VirtualReceptionist.London (“Reception HQ”,”VRL” “we,” “our”) are committed to protecting your (“your,” “you”) privacy, and to protecting the data that you maintain on our network. This Privacy Policy applies to the ReceptionHQ and VirtualReceptionist.London website ( and VirtualReceptionist.London) (“website”) and services offered on it, and it governs our data collection and usage. By using the ReceptionHQ and VirtualReceptionist.London website, you understand and consent to the data practices described in this Policy.

Collection of your Personal Information

ReceptionHQ and VirtualReceptionist.London collect and maintain personally identifiable information, such as your e-mail address, name, home or work address or telephone number that you provide to us. When you use our website, we may also collect certain information about your browser and related software, including your IP address, browser type, domain names, and access times. This information is used by ReceptionHQ and VirtualReceptionist.London to provide and offer you services, and is not shared with third parties except as described in this policy. Please review this policy carefully, so that you may understand how your data is used and shared.

How We Use and May Share Your Personal and Information

ReceptionHQ and VirtualReceptionist.London collect and uses your personal information to operate the website and deliver the services you have requested. ReceptionHQ and VirtualReceptionist.London may also use your personally identifiable information to inform you of other products or services available from ReceptionHQ and VirtualReceptionist.London and its affiliates. In addition, if you have signed up with our service through a referral from a marketing or branding partner of ours, we may share information about you with that partner (or a party acting on that partner’s behalf), strictly in order to fulfil our obligations to that partner and to facilitate that referral process, including any designation of referral fees.

We consider information that you receive as content in your MessageCenter, as well as your account details and account preferences, to be confidential, and we treat it as such. If you believe that any third party has improperly or in an unauthorized manner accessed your content, please contact us at 020 3468 6996 or 020 3603 5777. In addition, you are responsible at all times for maintaining your password and account details as secure. You assume all liability for any sharing of your password or account, and any breach that may occur because of your sharing.

ReceptionHQ and VirtualReceptionist.London do not sell, rent or lease its customer lists to third parties. ReceptionHQ and VirtualReceptionist.London may from time to time contact you on behalf of external business partners about a particular offer that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party, except as necessary to effectuate the offering and with your permission. In addition, ReceptionHQ and VirtualReceptionist.London may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, marketing, billing, payment or technical support services. Such third parties are prohibited from using your personal information except to provide these services to ReceptionHQ and VirtualReceptionist.London, and they are required to maintain the confidentiality of your information.

ReceptionHQ and VirtualReceptionist.London may keep track of the pages our customers visit within VirtualReceptionist.London, in order to determine the popularity of ReceptionHQ and VirtualReceptionist.London products and services. This data may be used to deliver customized content and advertising within ReceptionHQ and VirtualReceptionist.London and across other authorized sites to customers whose behaviour indicates that they are interested in a particular subject area.

ReceptionHQ and VirtualReceptionist.London Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with any law requiring it, or comply with legal process served on ReceptionHQ or VirtualReceptionist.London; (b) protect and defend the rights or property of ReceptionHQ and VirtualReceptionist.London or any customer of ours, including to investigate any potential wrongdoing; and, (c) act under exigent circumstances to protect the personal safety of users of ReceptionHQ or VirtualReceptionist.London or any member of the public.

Use of Cookies

The ReceptionHQ and VirtualReceptionist.London websites use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For instance, if you register for a particular ReceptionHQ and VirtualReceptionist.London product or service, a cookie may help ReceptionHQ and VirtualReceptionist.London to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, product specifications, billing information, and so on. When you return to the same ReceptionHQ or VirtualReceptionist.London website, the information you previously provided can be retrieved, so you can easily use the ReceptionHQ and VirtualReceptionist.London features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the ReceptionHQ and VirtualReceptionist.London services or websites you visit.

Security of your Personal Information

ReceptionHQ and VirtualReceptionist.London secure your personal information from unauthorized access, use or disclosure. ReceptionHQ and VirtualReceptionist.London maintain the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites or services, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Policy

ReceptionHQ and VirtualReceptionist.London will occasionally update this Privacy Policy to reflect company and customer feedback. ReceptionHQ and VirtualReceptionist.London encourage you to periodically review this Policy to be informed of how ReceptionHQ and VirtualReceptionist.London is protecting your information.

Contact Information

ReceptionHQ and VirtualReceptionist.London welcome your comments regarding this Privacy Policy. If you believe that ReceptionHQ or VirtualReceptionist.London has not adhered to this Policy, or have any questions regarding this Policy, please contact ReceptionHQ at 020 3468 6996 or 020 3603 5777. We will use commercially reasonable efforts to promptly determine and remedy the problem.

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